Sample Donor Survey Questions For Nonprofits

A disadvantage is this method is time-consuming because you need one interview for each respondent. The sample is the number of people in the population who respond to your survey. If you send your survey via email to your 150 members, and only 50 respond, your sample size is 50. The respondent should understand why you are asking this question. Each question should pertain to the survey’s objectives and topic.

non profit membership survey questions

Such a roadblock could even cause them to give to another organization instead of yours. We do this to bring more resources to the nonprofits that are changing our world. We help nonprofits fundraise unrestricted, sustainable dollars through the workplace and we help employers achieve their giving, engagement, and social impact goals. Analyzing the responses is an essential step of conducting a survey! Your survey will help you implement any necessary next steps if your survey had an objective. An advantage of this method is you can help the respondent immediately if they have any questions.


This question requires the donor to connect themselves with part of your actual mission, which can be quite different fromwhythey give. If you have a large portion of your donor base that still uses physical checks, switching to an entirely electronic system could disrupt their giving habits.

” and, “How easy was it to get along with the staff at this organization? ” to get the information you need to keep your valuable volunteers happy, fulfilled, and coming back. How can you best guide membership and development efforts? What’s the best way to manage the vital relationships with donors, patrons, and members to drive results? What types of loyalty programs would benefit your organization?

Is SurveyMonkey free for nonprofits?

Go to the Plans & Pricing page and sign up for a free plan. You’ll need to enter a SurveyMonkey username to complete the application process. Review the nonprofit discount application to see if you’re eligible. Discount details and requirements are outlined in the application.

SurveyMonkey also gives you access to the survey tools you need to easily deploy and analyze your nonprofit survey—empowering your entire organization to make smarter decisions. And we take survey security seriously, so rest assured knowing your data and insights are safe with us.

How Would You Rate Your Donation Experience?

You often spend time studying the location, the food, speeches – and it all has to be perfect. Asking the right questions can help you get the information you need to capture the attention of your donorswhenandwhereyou need it. Read on to check out questions that you need to be asking in your donor surveys. Asking about the donation process will help you identify any technical, design or messaging roadblocks that stop people from donating to your cause. SoGoSurvey’s Non-Profit Membership Survey results can help you uncover the metrics you need to track in order to drive performance. You should also distribute surveys after fundraising events in order to judge their effectiveness.

non profit membership survey questions

You can survey everybody who attended the event and those involved. To collect actionable nonprofit feedback and insights, you must engagingly ask the right questions.

Why Legacy Giving Management Is A Necessity For Your Nonprofit

Not only are the questions necessary, but also, the time and place of surveys are critical to collect accurate data. Here at SurveyMonkey, we understand that nonprofits need fewer tasks and expenses, not more.

non profit membership survey questions

This question is probably the most important question type. An open-ended question can be used after any question to capture additional comments or may be used as a stand-alone question. Use this question type at least once in every survey to capture in-depth feedback from respondents. The rank order question enables respondents to rank their answer preferences in the order of their choice. This question is used to gauge the level of importance the respondents have for each answer option. The respondents have to rate each answer option based on the importance it has. The semantic differential scale is a question that prompts the user to rate an idea or a statement while measuring the connotative meaning of things.

Sample Donor Survey Questions

What are some questions that you must ask them to obtain actionable feedback? When your donors see a text response box, they see an opportunity to tell you how they really feel – in theirownwords. It’s a unique chance for them to be open with you about their experiences. While you don’t want to assume there are problems, it’s in your best interest to ask – if only to see if there’s anything not on your radar that needs to be addressed. Even if you have a highly-focused cause, it can still help you understand the “why” behind your donors’ interest in your nonprofit.

And was your message sent out loud and clear to the attendees? These questions help you gauge the effectiveness of the event and assists in taking steps to tailor future events. You also assess whether your message has reached the attendees. Answering these questions will help you decide on the type of survey you want to create.

  • Asking about the donation process will help you identify any technical, design or messaging roadblocks that stop people from donating to your cause.
  • Your community members need to be and feel heard, and surveys facilitate that.
  • A survey is one of the most reliable tools at your disposal.
  • Have you seen restaurants and hotels ask for customer reviews?
  • As a nonprofit, seeking feedback is a great way to grow and improve each year.
  • Let’s take a look at the basic questions-types you must use to capture accurate information easily.

Research Edition Intelligent market research surveys that uncover actionable insights. Workforce Powerful insights to help you create the best employee experience. Get actionable volunteer feedback to keep them coming back to support your cause.

Tips On How To Create The Perfect Nonprofit Survey

Unfortunately, some of them burn out too quickly due to the lack of data to make informed decisions. Having enough understanding of what’ is coming and what to expect will determine the success and longevity of your nonprofit. Asking donors what they need or want when it comes to your service is key to crafting the best possible experience. If you can anticipate your constituents’ desires, you can update your current follow-up plan to ensure that every step in the fundraising process is donor-centric. Lapsed donors, or donors who are heading in thatdreadeddirection, typically feel thatthey aren’t making a difference with their giftsanymore. By testing the waters with this question, you can get a sense of how your donors feel when they’re in that post-donation period.

Online surveys are convenient, so we highly recommend you explore this method before others. Although one possible disadvantage is that you need internet access to complete the survey. This might not be a problem if your population has internet access. Surveying members in person is a great way to really discover your respondents’ opinions and solicit detailed feedback.

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Nonprofits must maintain a personal relationship with all the volunteers to keep them motivated. It is also essential to understand which of the volunteers have been giving the organization quite a lot of their time and recognize them. Volunteers do not seek money in return for their services.

Limit Your Questions

Are there any new revenue streams you might be able to tap into? Answer all of these questions by sending out an online survey. Organizations must survey all the different people involved with the nonprofit who work towards their mission success. Let’s break them down and look at a donor survey, a nonprofit volunteer survey, and a nonprofit organization survey. Volunteers are like frontline soldiers of the nonprofit organization. They are the blood that keeps your organization functioning without hiccups.

By asking these key questions, you’re proving that you care about what your donors think, and reminding them that they are an important part of your mission. Once you collect the survey responses, you’d have to log the answers manually into your database too. The population is the number of people who make up the group you wish to reach with your survey. If you want to better understand your members’ opinions on current activities, your population is the total number of members in your nonprofit. For example, let’s say you have 150 members total in your database.

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